If CLOSER. isn't right for your relationship, you get your money back. You don't need to give a reason, and you don't need to fill in a questionnaire.
1. The guarantee
You can request a 100% refund within 14 days of your purchase date, for any reason.
2. How to request a refund
- Email support@closerdecks.com from the address you used at checkout, or include that address in your message.
- Add your order number if you have it. It's in your receipt email.
That's all. We may ask one optional question about why it didn't work for you, but answering won't affect your refund.
3. What happens next
- We issue the refund within 24 hours of your request.
- The money goes back to your original payment method via Stripe. Depending on your bank, it can take 5–10 business days to appear on your statement.
- Your access to the online game ends once the refund is issued. Please delete any copies of the PDF.
4. After 14 days
Purchases older than 14 days are generally not refundable. If something is technically broken and we can't fix it, email us anyway, and we'll make it right. Nothing in this policy limits refund rights you have under the consumer laws of your country.
5. EU and UK customers
Because access is delivered immediately, the statutory 14-day right of withdrawal for digital content may not apply once you start using the Service. Our 14-day guarantee applies anyway, on the terms above.
6. Chargebacks
Please contact us before disputing a charge with your bank. A refund through us is faster, and we will always honour requests made within the guarantee period.
7. Contact
Refund questions: support@closerdecks.com.